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A Study Into the Management of Employee Grievances in an Organization (a Case Study of Some Selected Firms)
Content Structure of A Study Into the Management of Employee Grievances in an Organization (a Case Study of Some Selected Firms)
The abstract contains the research problem, the objectives, methodology, results, and recommendations
- Chapter one of this thesis or project materials contains the background to the study, the research problem, the research questions, research objectives, research hypotheses, significance of the study, the scope of the study, organization of the study, and the operational definition of terms.
- Chapter two contains relevant literature on the issue under investigation. The chapter is divided into five parts which are the conceptual review, theoretical review, empirical review, conceptual framework, and gaps in research
- Chapter three contains the research design, study area, population, sample size and sampling technique, validity, reliability, source of data, operationalization of variables, research models, and data analysis method
- Chapter four contains the data analysis and the discussion of the findings
- Chapter five contains the summary of findings, conclusions, recommendations, contributions to knowledge, and recommendations for further studies.
- References: The references are in APA
- Questionnaire.
Abstract Of A Study Into the Management of Employee Grievances in an Organization (a Case Study of Some Selected Firms)
Maintaining good employee-employer relationship is one criteria for an organization to succeed. If employees are not happy with management and their fellow colleagues at workplace, organizational goals will never be achieved. this study tends to study the relationship between employee grievance and the performance of the organization, as well as developing various employee relations strategies that can be used in effectively and efficiently managing employees in a business organization.
TABLE OF CONTENT
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Title Page
Certification Page
Dedication
Acknowledgement
Abstract
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Research Question
15 Significance of the Study
1.6 Scope of the Study
1.7 Limitations of the Study
1.8 Definition of Terms
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE
2.1 Definition and Nature of Complaint and Grievance
2.2 Need for Grievance
2.3 Grievance handling in Unionized Organization
2.4 Grievance Handling in Non Unionization Organization
2.5 Use of Grievance form and Grievance Interview in Handling Grievances.
2.6 Grievance Arbitration
2.7 Need for Justice in Grievance Handling
2.8 Supervisory Role in Grievance Handling
2.9 Principle / Role of Grievances Handling
Reference
CHAPTER THREE
3.0 RESEARCH METHODOLOGY
3.1 Sources of Data
3.2 Population of Study
3.3 Determination of Sample Size
3.4 Sample Technique
3.5 Selection and Construction of Research Instrument
3.6 Administration of Research Instrument
3.7 Instrument Return Rate
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Presentation of Data
4.2 Analysis of Data
CHAPTER FIVE
SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
Summary of Findings
Recommendations
Conclusion
Bibliography (or list of references)
Appendices
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